Established in 1994, Hearing Health Care Services has been providing services to the Durham, Chapel Hill, Pittsboro, and Hillsborough communities for more than 20 years. From our front office staff to our Doctors of Audiology, our patients greeted with a friendly smile and leave knowing that they have received the best, individualized care. Our goal is to exceed all expectations and take that extra step to make our patients feel welcome and well-cared for.

Our mission is to affirm the value and dignity of each patient by supporting and enhancing their communication, relationships, family life, general health, and quality of life. We live by our guiding principles.


Gold standard best practice care


Emphasis on overall health and quality of life


Person-first care tailored to the individual


Patient and community education

Shelly Cristobal

Shelly Alicia Cristobal, AuD; CCC-A; F-AAA

Owner and Doctor of Audiology

Hometown: Rocky Mount, NC
Favorite Sound: Laughing Children
Greatest Accomplishment: My children’s teachers describe them as kind.

Read more about Shelly Alicia Cristobal, AuD; CCC-A; F-AAA

Dr. Laura Davies Raines, Audiologist

Laura Davies Raines, AuD, CCC-A, F-AAA

Hometown: Denver, Colorado (I spent most of my time growing up in Raleigh, NC)
Favorite Sound: Music
Greatest Accomplishment: Becoming an Audiologist
Fun Fact: I love animals, especially dogs!

Read more about Laura Davies Raines, AuD, CCC-A, F-AAA

Rachel Lee

Rachel Lee

Patient Care Coordinator, Audiology Assistant

Hometown: Cary, NC
Favorite Sound: My son’s laughter & crickets chirping at night
Greatest Accomplishment: Becoming a mother
Fun Fact: 
I have a wonderful fiancé, an amazing son, and a very energetic puppy!

Carlisa Allen, RHIT

Carlisa Allen, RHIT

Financial Coordinator

Hometown: Cincinnati, Ohio
Favorite Sound: I like the sound of peace and quiet when my children are not around me yelling :)
Greatest Accomplishment: Passing my state test to become certified as a RHIT.